We recommend adding additional administrators. This way, if at any time someone leaves, another person can access and make necessary changes.
- Step 1: Log in as an administrator.
- Step 2: Navigate to “Settings,” then “Administrators.”
- Step 3: Click the “Add Administrator” button.
- Step 4: Add the user’s information to the form.
- Step 5: Check “Send text invite” to send an invitation via mobile or “Send email invite” to send an email invite.
- Step 6: Click “Save.”
Removing Additional Administrators
- Step 1: Log in as an administrator.
- Step 2: Navigate to “Settings,” then “Administrators.”
- Step 3: Click the red X next to the administrator you’d like to modify.
What to Expect
Additional administrators will receive welcome emails allowing them to log in and access the account. Administrator permissions will grant users the same privileges as the primary administrator. After removing an administrator from the list, they will no longer be able to log in and access the OnTheClock account. The main administrator cannot be deleted and must be replaced on the account.
Troubleshooting
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No — administrators are free to add. However, if the admin account is linked to an employee account, you will be billed for their seat as an employee.
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Please contact us at 888-753-5999 and we can assist with getting you access.
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If you receive a message stating that an email address is in use, it is possible the email exists in another OnTheClock account. You will want to use a different email.
- Step 1: Log in as an administrator.
- Step 2: Navigate to “Dashboard.”
- Step 3: Scroll down and tap on “Add Something New.”
- Step 4: From the “Quick Add” menu, select “Admin.”
- Step 5: Add the user’s information to the form.
- Step 6: Check “Send text invite” to send an invitation via mobile or “Send email invite” to send an email invite.
- Step 7: Click “Save.”
Removing Additional Administrators
- Step 1: Log in as an administrator.
- Step 2: Tap on your initials in the top left corner.
- Step 3: Tap on “Settings,” then “Additional Administrators.”
- Step 4: Tap on the administrator you wish to modify.
- Step 5: Tap “Delete.”
What to Expect
Additional administrators will receive welcome emails allowing them to log in and access the account. Administrator permissions will grant users the same privileges as the primary administrator. After removing an administrator from the list, they will no longer be able to log in and access the OnTheClock account. The main administrator cannot be deleted and must be replaced on the account.
Troubleshooting
A
No — administrators are free to add. However, if the admin account is linked to an employee account, you will be billed for their seat as an employee.
A
Please contact us at 888-753-5999 and we can assist with getting you access.
A
If you receive a message stating that an email address is in use, it is possible the email exists in another OnTheClock account. You will want to use a different email.