Frequently Asked Questions

What are the computer requirements?
You and your employees simply need a computer that is connected to the internet.  You may use any browser.

Where can my employees or I use the system?
You can use the system from anywhere in the world. OnTheClock.com is internet-based. Employees can be restricted to one or punch location or utilize multiple locations.

My employees have little or no computer experience.
Thats OK, OnTheClock.com is designed with the concept of "no instructions required." It's very intuitive and simple to use.

Is using my credit card online safe?
Yes, we keep all your sensitive data very secure. Credit card info is encrypted at the database level. Please see our privacy policy to better understand our dedication to protecting you.

How are your prices so low?
The purpose of creating OnTheClock.com was success, not profit. This being said, we are very good at what we do. We built and run our software in-house and have taken no capital from outside investors. Our About Us page offers more insight into this.

What is an active user?
An active user is any employee listed (or previously) listed in your employee list within 20 days of the billing day. It's the responsibility of your assigned OnTheClock administrators and mangers to maintain your employee list by deleting employees when they no longer work for the company.

How do I calculate my total monthly bill?
Let's say you have 12 employees listed in your account, your cost per employee will be $4 per month. So multiply 12 X $4, which gives you a total monthly cost of $48. To that, you will need to add on the $5.00/month base fee, bringing your total monthly subscription to $53.

How can I add OnTheClock Payroll to my account?
OnTheClock Payroll is an add-on service that is available to all account holders. To access OnTheClock Payroll, click the Payroll icon in the top menu bar or access it via the timecards screen.

How much does OnTheClock Payroll cost?
OnTheClock Payroll is available for a monthly fee of $40 per company and an additional $6 per employee. A $250 migration fee, due at signup, includes importing historical employee, company, and payroll data; connecting your company’s bank account; and conducting an audit to ensure complete accuracy.

What if I wish to cancel?
You can cancel at anytime. OnTheClock is a no-obligation service. If you cancel after the 14th day of the month, you will be charged for that month of service.

What if I add/remove employees?
Add or remove as many employees as you'd like, and your monthly fee will automatically adjust as needed. Deleted employees need to be deleted for 20 days prior to billing to not count toward billing.

How do I calculate SMS (text) message fees?
We charge $2 per month to use the SMS(Texting) System, and $0.01 for every SMS message. An SMS message can be sent for various reasons, including sending auto punch out notifications, punch reminders, scheduled reports, overtime alerts, etc.

Why is there a charge for SMS (text) messaging?
Unlike email, which is essentially free, wireless carriers charge for every text message sent or received. Most consumer and business mobile plans include this in the monthly bill, so you never see it. Accordingly, OnTheClock.com is required to set up an SMS gateway for each carrier, and each carrier then charges us a fee for each SMS message.

Does OnTheClock supply fingerprint readers?
We charge a small additional fee per employee when using a fingerprint reader, please see the fingerprint reader details page for more info.

Does OnTheClock charge set up fees?
No we do not charge setup fees.

What forms of payment do you accept?

• VISA, MasterCard, and American Express;
• Monthly check draft; and
• Annual invoice.

Can I see a demo of how the system works?
OnTheClock is active in creating content to make it easier for our customers to learn how our system works. We have helpful on-demand webinars that can guide you through the entire OnTheClock journey. You can also view our Contact page and give us a call, send us an email, or chat with us online. Our support team is always ready to help!

Do OnTheClock backup customers' data?
Yes. This is a top priority for us, as we backup all data on a nightly basis

Do you offer live customer support?
Yes. We offer live support via phone, email, and chat. We also offer a library of on-demand webinars. View our Contact page for our phone number and contact information!

Do you offer a free trial?
Yes. We offer a 30-day free trial that allows you to test drive the software without entering a credit card. Cancel anytime! Click "Get Started" below.