Messaging

Create and Send a Live Message

1. Step 1: Log in as an admin, manager or employee.
2. Step 2: Tap the chat bubble in the top right of the screen.
3. Step 3: Tap the “+” button to begin a new message.
4. Step 4:  Enter the “Subject” and choose your “Participants.”
5. Step 5: Enter the message and tap “Send.”

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2. View and Reply to a Live Message 

1. Step 1: Log in as an admin, manager, or employee. 
2. Step 2: The chat icon will display a red badge with a number to indicate unread messages. 
3. Step 3: Click the chat bubble icon. 
4. Step 4: Select the desired conversation. 
5. Step 5: Enter the response and click send. 
6. Step 6: The "new" tag disappears once viewed, and the badges will no longer display.
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What to Expect

Notifications for New Messages

No email or text alerts are sent to staff, notifying them of new messages. A new message can be identified by the tag “new” on your app'. If the app is closed or running in the background when a new message is sent, you will receive a push notification from OnTheClock. Please check your device’s notification settings for the OnTheClock app to allow for this.